Who’s at fault ? Shop or customer ? We pack , they drop?

Posted in Clocks by admin on September 20, 2009
mantle clock
ukfirebear asked:


Customer buys $300 marble mantle clock . We place in box and take to their car . The call to say the box fell apart , clock dropped and is ruined . Who’s as fault > All was well from store to car , we have no control on how the box is then handled .
He wants to go to small claims . I don’t think I am liable to give all ( or any ) of the money back when I had no control on how the box was handled .

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